Thursday, April 23, 2009

Why Credit Card Companies Are In Trouble....


Subject: Cancel your Credit cards:
Now some people are really stupid!!!!
Be sure and cancel your credit cards before you die.
This is so priceless, and so, so easy to see happening, customer service being what it is today.
.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.
Here is the exchange :
Family Member: 'I am calling to tell you she died back in January.'
Citibank: 'The account was never closed and the late fees and charges still apply.'
Family Member: 'Maybe, you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.' Citibank: 'The account was never closed and late fees and charges still apply.'
Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info was given)
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number was given ) After they get the fax :
Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will still apply.' (What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank: 'That might help...'
Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???' (Priceless!!)
.
You wondered why Citi is going broke and need the feds to bail them out!!
.
Have a Great Day!
Seeya,
OregonArtGuy

6 comments:

Artist Unplugged said...

That's a good one! Hope YOU are feeling better today. I posted some decent sky photos today you may enjoy.

OregonArtGuy said...

Thanks Teresa: Please don't hesitate to remind me to visit - I get busy and my mind turns to mush.... Ewwww! :-}
~Bill~

Babs-beetle said...

This is just what it's like now, with any company!

Cris, Artist in Oregon said...

:)) And to think I once had a Citi bank credit card. oops. :))

OregonArtGuy said...

Babs: They only left out two things - the 10 phone options you had to go through to get to the wrong department, and the 15 minutes on hold to TELL you, you have the wrong dept! :-}
Bill

OregonArtGuy said...

Cris: My wife and I both had one
:-}
Bill